TERMS AND CONDITIONS

1. The legal terms
This website is owned and operated by Laura Boegborn. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the possibility to book beauty services, download digital files and buy jewellery and accessories. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

Paloma is owned by Laura Boegborn (eenmanszaak), Van der Sweepstraat 5/55, 2000 Antwerpen. VAT number is BE05 647 66 365

1.1 In the event of a dispute, the courts or the justice of the peace are territorially competent in the place where the obligations (on which the dispute arises, or one of them) arose or where they have been or are to be executed. Belgian law applies to this agreement.

2. When buying an item online, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

When booking a service, you agree that; (i) you are responsible for reading these terms and conditions before making a commitment to book.
2.1 The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
2.2 The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

3. We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

3.1. If we are unable to execute the agreement as a result of force majeure, strike, lock down, illness, etc, we reserve the right to terminate the agreement without any compensation being required.

3.2 We also reserve the right to consider the agreement to be terminated by operation of law and without prior notice of default in the event of bankruptcy or apparent insolvency of the customer.

4. All images on this website are protected by international copyright laws and belong to the respective owners. All information, photos, videos, text, names and logos are protected by international copyright laws and are the property of the creators. Duplicating, copying, adapting, in its entirety, this website and its contents is prohibited and punishable.

5. When buying in our studio, you agree on the price and the state, shape, colour of the item you bought. When the item leaves Palomas studio, you are not eligible anymore for exchanges or refunds in the form of cash, money transfer, services or gift certificates.
5.5 At the time of a purchase of item(s), the customer pays 100% of the sales price of the item(s).

5.6 We do not keep items seperate or aside. Paloma works with the 'first come, first served' system.

5.7 We do not order specific items without a fee that has been paid upfront. This fee is 50% of the cost of the item.

6. Customers and clients of Paloma must pay the full amount of the preformed services and/or items on the day of the preformed services via bank transfer on account number BE57 9731 2215 2235 or via the bancontact app Payconiq or cash with the exact bills and coins of the owed amount.

6.1 Only with written or spoken permission of Laura Boegborn of Paloma, customers may tranfser the owed amount later. This is never later than seven (7) days after the day of the preformed services. In the event of non-payment within this period, Paloma has the right to charge extra 10 % on top of the owed amount per passing day. Transfers must always be made in full.

6.2 Professional clients have 30 days to pay, as stated by law.

6.3 In the event of non-payment of the invoice within the set period, interest will be due from the due date by operation of law and without prior notice of default. The interest fee 10% of the total owed amount or as mentioned on the invoice.

6.4 Any protest must be made clear in written and within 7 days after receiving the invoice. Clients must mention invoice number.

7. Booking a service with Paloma can only be done through the website www.palomabridal.com. We only treat bookings from this source and do not accept any booking or inquiry made through telephone, text, social media, WhatsApp, e-mail or written.

7.2 For more information how we collect personal and non-personal information, please refer to the Privicy Policy hereunder.
7.3 The minimum booking sum is always applicable on every booking and cannot be challenged in any way.
7.4 After booking, clients cannot reduce the amount of extra services that were originally booked. Clients may only add more services, not cancel them. Adding services must be done via email and are only fixed after approval from Paloma. When a client fails to provide the people for the originally booked services, she or he must pay for them nevertheless and without any exception.

8. The client must be aware that every service executed by Paloma is at their own risk. In the case of damage made by Paloma's products or hot tools on hard and soft furniture, clothing, floors, walls and windows, etc, Paloma is not responsible for them as they are never done with intent or gross error. It is the clients responsability to provide a safe space for clothing and protect hard and soft furniture, floors and walls and windows.

8.1 In case of medical or health issues, allergies, sensitivities, etc the client must make Paloma aware of them before the start of the service.
8.2 We want to make every client aware of the issues and accidents that can happen, even with the upmost alertness; sensation of heat with any hairstyling services, the risk of falling or tripping over extension and/or power cords, in rare cases; allergic reactions. Paloma cannot be held responsible for these things.

9 Paloma is free to use the products they desire to complete a service and hold the right to adapt or replace one or more product(s) when they are no longer available due to discontinuing of the product or bankruptcy of the company making the products.

10 Clients can cancel their appointments and agreements with Paloma until three (3) months before the wedding date. The only valid way of cancelling is in writte and must be through email on studiopalomabeauty(@)hotmail.com. We cannot and wil not accept any other form of communication like telephone, text message, WhatsApp, social media etc.

10.1 If the client wishes to terminate the agreement later than three (3) months before the wedding date, a fee will be charged. Between two (2) and three (3) months before the wedding day, the owed amount to Paloma is 50% of the total amount of services that were booked. Between one (1) and two (2) months before the wedding, the owed amount is 75%. Clients that cancel between one (1) day and one (1) month before the wedding day are charged with the full (100%) amount of the services booked for the wedding day.

10.2 All owed amounts must be paid within seven (7) days after the cancellation.

11 We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

PRIVACY POLICY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company, Paloma, is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mollie, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit and debit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at studiopalomabeauty(@)hotmail.com.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at studiopalomabeauty(@)hotmail.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

FAQ

1. Can I just walk in at Paloma?
Out of respect for everybody's time, we kindly ask you to book every appointment you want to make with Paloma. You can do this with the booking app on our booking page.
Walk-in days will be communicated via our Instagram channel.

2. Can I book you for a complete styling?
Of course! This would be such an honour. Please fill out both inquiry forms so we have all the information we need to help you with styling you for your special day. Please note that we could be already booked for hairstyling and make up services on your wedding day or can't always guarantee you a spot in our very busy agenda.

3. How long in advance do I need to book?

3.1 Hair and make up-wise: about one year in advance. We know, it sounds super weird to book something like a beauty treament one year in advance. Fridays and Saturdays are extremely limited throughout the year and most brides need to get ready in the mornings. We can only accept one or two brides per day. Be fast is our only message.
3.2 Gown-wise: most of our designers have a three-to-six month lead time. That means that they need three-to-six months to make your gown for you.
After the gown arrives in our studio, we still need to do a fitting to see if any alterations are needed. We do not provide alterations ourselves but to have a list of people who can help you.
3.3 Accessories-wise: most designers need about 10 weeks as everything is hand made for you.

4. How long in advance do I need to start looking?
You want to start looking about 12 months before your special day. Our designers need three-to-six months to make a gown for you and you need some time for alterations, too.
Don't be alarmed if you're a very last minute bride: there's always rush orders. Make sure you understand that rush orders come with rush fees.

5. How much does a wedding dress cost?
Depends on the designer. Please visit our designer page to see what their price ranges are.

6. What do you recommend bringing to my appointment?
6.1  If you booked hair and make up, we kindly ask you to fill out your shared document. This way we at Paloma can prepare ourselves fully and lay out all the neccesary tools and products to create your dream look.
You might want to wear a white top, bring your jewellery or veil when you have one.
6.2 When shopping for a gown, please bring nude, seamless underwear and a strapless nude bra. Bring your shoes and other accessories, if you have any.


7. What sizes are your samples?
We have two sizes: 38 and 42. We use clips and a little bit of imagination to make sure you have a really good image of how your gown will fit on your wedding day. All of our gowns can be ordered in your size, so don't worry.

8. How do I pay?
All hair and make up arrangements consist of a fee you pay at the try out. The remaining amount of your bridal service plus all other services are due in full on the day of your wedding.
When decided on a gown, 80% of the cost of your dress will be your deposit. The other 20% is due when picking up the gown.
You can pay by Payconiq on location or the studio, or via card in the studio.

9. What other costs are there?
For gowns and accessories: alterations, rush fees, etc.
For make up and hair: Sunday fee, driving fee, parking costs, etc.

10. What if I don't like my dress anymore?
So sorry to hear. We really urge to be sure of your choice. When we order your gown, there's no way back. The seamstresses have already started working on your dress so we can't cancel anymore. We still need you to collect your gown and pay the remainder. We can't offer any kind of refunds nor cancel your order when it's placed.

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